GETTING STARTED WITH
Find reservations at top restaurants in New York, London, Miami, Los Angeles, and San Francisco.
No need to play phone tag or coordinate availability with restaurants on the fly.
Easily browse local availabilities, send booking links to clients, and view all sent booking links.
The Dorsia team will set up your account and grant access to bookonbehalf.dorsia.com.
Discover the top restaurants available for booking in your location.
Find restaurants by date, time, party size, neighborhood, and cuisine.
Select the reservation that works best for your client.
Enter the first name, last name and phone number of the client.
Directly send the client an SMS text message with instructions on how to complete the booking process, including entering their credit card information. Please note country code can be edited.
The reservation will be confirmed once the client completes the booking link and payment information is entered and processed.
Tables will be held for 30 minutes based on when the link is sent.
Click "View all booking links" under the profile icon to see every booking link sent to a client and their status. Booking links can be:
Sent
Confirmed
Expired
Canceled
Reservation Complete
Reservations
All reservations will be made through Dorsia. Reservations are non-transferable, and the guest who booked must be present for their reservation.
Payment
All reservations must be paid for through our Dorsia Frictionless Payment Technology through the Booking Link. Clients will not be able to pay on-site for their reservations. Their cards will be automatically charged for any overage, sales tax, and gratuity via our Dorsia Frictionless Payment Technology through the Booking Link. There are no check drops.
Cancellation Policy
Reservations can be canceled up to 7 days before the reservation date to receive a refund with a 10% processing fee. Cancellations made within 7 days of the reservation date are non-refundable.
Modification Requests
Modifications must be requested to the Dorsia Hospitality team via [email protected]. Please note that modifications are not guaranteed and are evaluated on a case-by-case basis. Modification requests to increase in party size are not guaranteed. Once a reservation has been booked, the minimum spend per person will stay the same even if the party size decreases.
Code of Conduct
Timeliness is imperative. Please ensure the clients are prompt to their reservation. Many restaurants have a 15 minute grace period, after which reservations will not be guaranteed. Please treat restaurants’ staff with respect and abide by their dress code and code of conduct. Clients are responsible for the conduct of their guests. Clients must respect the privacy of other restaurant guests, photography should be discrete. Dorsia reserves the right to revoke Book on Behalf credentials at any time at our sole discretion.
Questions?
Our Dorsia Hospitality team is available 24/7 for any questions or reservation support. Please reach out to [email protected] and someone from our team will be able to assist.
