Frequently Asked Questions

Dorsia is the global hospitality platform and technology company unlocking access to the world’s most coveted reservations, events, and experiences.

Dorsia operates across more than 400 venues in 25 global destinations, including New York, Miami, London, Los Angeles, and Dubai, as well as seasonal hotspots like St. Tropez, Ibiza, and the Hamptons. The full list of destinations can be found on the app.

Download Dorsia - "Dorsia Members Club" - from your device’s App Store and complete the application process. Applications and member nominations are reviewed on a rolling basis, and any updates to your membership status will be communicated via email.

Dorsia Access: Current pricing is $200/year (increasing soon).

Dorsia Premium Membership: $5,000/year with $4,000 USD value in Fun Coupons in addition to other benefits and perks.

Dorsia Premium Plus Membership: $25,000/year with $20,000 USD value in Fun Coupons in addition to other benefits and perks.

Bookings are reserved for Access members and above.

Yes, our membership program allows you to cancel your subscription whenever you choose. However, please note that you will not be eligible to be refunded any subscription fees when you cancel. You will continue to have membership access until the renewal date. Once you reach the renewal date, your membership will be automatically cancelled, and you will no longer have subscriber access.

Reservations will not be honored outside of the membership window.

Fun Coupons can be used like cash across the app to book tables and experiences. Use them to pay your table minimums and reservations.

$1 USD to 100 Fun Coupons.

Fun Coupons are dropped into your Dorsia Wallet annually or monthly, depending on your membership plan.

Fun Coupons are distributed every 30 days for Premium members, who have 90 days to use them or lose them. Fun Coupons are provided entirely upfront for Premium Plus, and expire after 12 months. Fun Coupons granted through your membership expire when your membership ends.

You can apply Fun Coupons to anything bookable on the app.

No, Fun Coupons expire as per the expiration terms outlined above. Use ’em or lose ’em!

No. Fun Coupons are non-transferable, have no cash value, and can only be redeemed for restaurants and experiences in the app.

Currently, members are able to earn Fun Coupons via nomination incentives. When someone you nominated signs up for a membership within 30 days, you will be rewarded with Fun Coupons depending on the membership plan they select: 5,000 FC ($50) for Access, 30,000 FC ($300) for Premium, and 200,000 FC ($2,000) for Premium Plus. You’ll also receive a little birthday gift from us. Other loyalty benefits are coming soon.

If within the policy, your booking will be refunded in Fun Coupons with the original expiration term in place. If you paid using a credit card, eligible bookings will be refunded as Dorsia credits in the application.

Premium members will have earlier access than Access members to table and event inventory across markets.

Premium Plus members will have first access to everything on Dorsia, including special designated tables exclusively for Premium Plus members and pre-season booking.

Upon logging into the app and selecting the preferred restaurant date and time, members prepay a locked-in minimum spend to confirm the reservation. 100% of the prepayment goes toward the total bill and covers anything ordered during your meal. The minimum spend is calculated from a supply-and-demand pricing model, similar to what’s used in the travel industry, factoring in urgency, timing, availability, and high-demand periods. Any amount that goes above the minimum spend is paid by the member at the end of the meal along with tax and tip.

Table and event availability typically opens about 30 days in advance, though timing varies by restaurant or venue. Premium and Premium Plus members receive earlier access to coveted tables and experiences.

All cancellations and modifications must happen in the Dorsia app - emailing us or calling the restaurant will result in forfeited minimum spend.

For most reservations canceled 8+ hours before dining time, members will receive 100% of the minimum table spend back into their account as Dorsia dining credits, redeemable at any venue on the platform.

For most reservations canceled within 8 hours of dining time, members forfeit 50% of the minimum table spend and the remaining 50% spend will go back into their Dorsia Wallet.

If a member does not cancel and fails to show up to the restaurant, they will forfeit 100% of their prepayment.

Some restaurants enforce different late cancellation windows, so be sure to refer to the Need to Know section in the restaurant’s profile page in the app for each restaurant’s specific cancellation policy.

Even if you don’t see your desired reservation time, party size, or date, you can make a custom request with a proposed minimum spend per person. Once a custom request is made, the restaurant will confirm or deny the request given their availability.

Requests are routed to the restaurant for consideration — please don’t contact the venue directly; all requests and changes are handled in the app. Keep in mind that these restaurants are among the busiest and most sought-after bookings worldwide. Their seating availability is highly dynamic and frequently changes, so requests are reviewed on a rolling basis. We’ll let you know as soon as the restaurant responds.

When submitting a custom request, you have the option to set an expiration date and time to help you plan your evening. If you are no longer able to keep the reservation, you can cancel the custom request directly through the Dorsia app.

Please note that if a reservation is approved, it will be subject to the current cancellation policy agreed upon at the time of submitting the custom request.

A pre-authorization is made on your credit card for any custom request - if the request is denied, expires, or is cancelled, the hold will be released and you will not be charged.

Not yet, but this feature is coming soon. However, when you deposit crypto to use toward your reservations, you can earn up to a 5% bonus in Fun Coupons.

Dorsia Pay is a proprietary frictionless payment system that enables members to access a live check while dining, and get up and go without waiting for the server to bring a physical check. The bill updates automatically, including tax and tip, and diners can just leave at their leisure once the meal is over. Dorsia Pay venues are labeled in the app, and the difference, tax and tip are charged to the card on file.

The Dorsia global wallet ensures that Dorsia members can transact in any local currency, depending on where in the world they are dining.

Dorsia is on a mission to transform the reservation landscape, tackling challenges for both operators and guests. Our commitment to uplifting our community of restaurant and venue partners means that we will only offer authorized reservations on our platform.

Members must be present for their reservation. Reservations are non-transferable. Sending other people for a reservation other than the named member will result in removal from the platform. Selling or trading reservations is strictly prohibited and will result in immediate membership suspension and forfeiture of the membership fee. Any reservations suspected of being sold or traded will be flagged to the restaurant.

Timeliness is imperative and members should be prompt to their reserved time. Members who consistently arrive more than 15 minutes late will be under review and may be in jeopardy for removal from Dorsia.

Working in hospitality is a challenging, yet noble profession. Treat restaurants’ staff with respect. Members are required to abide by the restaurant’s dress code and code of conduct. Members must respect the privacy of other restaurant guests, and any photography should be discreet.

Members are responsible for the conduct of their guests. Dorsia reserves the right to revoke membership at any time at our sole discretion.